At The Olfactory Company, Ltd., your satisfaction matters. Each candle is hand-poured with care, and we want you to love your purchase. If something isn’t right, we’ll work with you to make it right.

• You may return unused and unlit candles within 14 days of delivery for a refund or exchange.
• Items must be in original condition and packaging.
• Non-returnable items: used candles, custom orders, and clearance items.
• Shipping cost are non-refundable and you incur all shipping costs.
   

• Once we receive and inspect your return, we’ll notify you by email.
• If approved, your refund will be issued to your original payment method within 5–7 business days.
• Shipping costs are non-refundable.  

• If your order arrives damaged or defective, we’ll replace it at no cost.
• Please contact us within 7 days of delivery with photos of the item and packaging.
   

• Return shipping costs are the customer’s responsibility unless the item was damaged or defective.
• We recommend using a trackable shipping method to ensure safe delivery.